Responsibilities
- Can handle multiple chat sessions in Arabic and English
- Handle high amounts of incoming chats and tickets
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods and tools
- Reach personal/customer service team targets
- Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- Some proven customer support experience or experience as a client service representative for at least 6 months
- Track record of not just reaching but exceeding targets
- Strong administration skills and active e-listening capabilities
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt to and respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Hold a bachelor’s degree in any discipline.