Rabbit

Live Operations Specialist

Brief description of the role:

  • Monitor and manage live operations to ensure a great customer experience.
  • Ownership over resolving all open tickets through analyzing each case, and taking quick & corrective actions where necessary.
  • Coordinating with multiple stakeholders & communicating with internal teams to ensure ticket closure & customer satisfaction.
  • Support day-to-day coordination of operational activities to meet business objectives.
  • Accountable for meeting individual (KPIs) and team goals.
  • Utilize creative problem solving to address customer & operational needs & innovate on ways to improve customer experience.

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Rabbit is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.