As a Shop in Shop Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving operational excellence. Your experience in operations will be crucial in optimizing processes and delivering high-quality service.
Key Responsibilities
- Client Relationship Management: Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Project Coordination: Oversee project delivery, ensuring that timelines and budgets are met while maintaining high-quality standards.
- Operational Efficiency: Identify and implement process improvements to enhance service delivery and client satisfaction.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and operations, to align client goals with company capabilities.
- Reporting and Analysis: Prepare regular reports on account performance, client feedback, and operational metrics to inform strategic decisions.
- Problem Solving: Address client issues promptly and effectively, leveraging your operational expertise to find solutions.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in account management or a similar role, with a focus on operations.
- Strong understanding of operational processes and project management methodologies.
- Excellent communication and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite.
- Ability to analyze data and generate actionable insights.