Rabbit

Customer Experience Representative

Job Function: Customer Experience
Job Location: Egypt Maadi

Responsibilities

  • Can handle multiple chat sessions in Arabic and English
  • Handle high amounts of incoming chats and tickets
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods and tools
  • Reach personal/customer service team targets
  • Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • Some proven customer support experience or experience as a client service representative for at least 6 months
  • Track record of not just reaching but exceeding targets
  • Strong administration skills and active e-listening capabilities
  • Experience with CRM systems and practices
  • Customer orientation and capacity to adapt to and respond to different types of characters
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Hold a bachelor’s degree in any discipline.

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