Frequently asked questions
Everything you need to know about delivery, coverage and payment.
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How fast is Rabbit?
Most orders arrive in about 15 minutes from the Rabbit store nearest you.
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Which cities do you cover?
Rabbit operates across Greater Cairo and Giza, with new areas across Egypt rolling out.
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What can I order?
8,000+ items: fresh produce, groceries, household, snacks, personal care, baby and frozen — plus meals from restaurants.
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Is there a delivery fee?
A small delivery fee applies per order and is always shown at checkout before you pay.
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How can I pay?
Cash on delivery, cards and digital wallets, depending on what’s available in your area.
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What if something is wrong with my order?
Reach in-app support — every order is covered by our no-fuss returns promise.
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What are your hours?
We’re open long hours, 7 days a week — open the app to see your local store hours.
Still stuck? Contact us